Maintenance & Support
Software does not stop needing attention after launch. Crewtec's maintenance and support retainers give enterprises a dedicated technical team responsible for the health, security, and evolution of their applications. We handle everything from routine dependency upgrades and performance monitoring to emergency incident response and feature enhancements — so your internal team can focus on the next product initiative rather than firefighting the current one.
Our Maintenance & Support Process
Onboarding & Knowledge Transfer
Comprehensive handover from your team or previous vendor, covering architecture documentation, access provisioning, and monitoring setup.
Baseline Audit
Technical health check of the application covering security vulnerabilities, outdated dependencies, performance regressions, and code quality debt.
SLA Agreement & Escalation Matrix
Defining incident severity classifications, response and resolution SLAs, escalation contacts, and communication protocols for each tier.
Ongoing Operations
Proactive monitoring, patch management, scheduled maintenance windows, and monthly service reports covering uptime, incidents, and retainer utilisation.
Quarterly Business Review
Strategic review of application health trends, upcoming platform EOL timelines, and roadmap discussions for enhancements in the next quarter.
What's Included
Tools & Technology
